Homewood Suites by Hilton Laredo at Mall del Norte

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( 8 reviews )

Hotel, Motel, Inn

Closed 03:00 PM - 12:00 PM See Hours

98 C. del Norte, Laredo, TX 78041, United States

+1 9567-539-200

Homewood Suites by Hilton Laredo at Mall del Norte is a 3-star hotel conveniently located in a prime area of Laredo, Texas. With a focus on providing a comfortable and welcoming environment, the hotel offers a range of amenities for both business and leisure travelers. The spacious suites are equipped with all the necessary comforts to ensure a pleasant stay, while the hotel's proximity to Mall del Norte provides convenient access to shopping, dining, and entertainment options. Guests can also take advantage of the hotel's fitness center, outdoor pool, and complimentary breakfast to enhance their stay. Whether visiting for business or pleasure, Homewood Suites by Hilton Laredo at Mall del Norte aims to provide a home away from home for all its guests.

Reviews

4/5

8 reviews

5 stars

4 stars

3 stars

2 stars

1 stars

Kristina atabekov

March 22, 2024

This hotel is cockroach infested! I have been staying here since may due to my job and everyday there is a roach in my room. They already came and sprayed my room and caulked holes in the baseboard that aren’t properly sealed. I’ve had enough of staying in this hotel. There are roaches EVERYWHERE in this hotel. I see them in the hallways and in the dining area where people are eating. This hotel needs to be shut down. I have already contacted the state health department for them to come down and do whatever they need to do to correct this situation. If you are looking to stay at a hotel or extended stay this definitely is not the place. They are doing renovations to this hotel and it stinks as well. I don’t know how to describe it but it’s disgusting. Every day I wake up. I’m always wondering what cockroach is. Waiting for me in my restroom. Sure enough one is always waiting.

Arty zara

March 22, 2024

A large roach crawled from my bedroom into my bathroom. The Wi-Fi was choppy and disconnected my business phone calls. The construction was terribly loud. I advised the front desk that I was on a business trip so you would think she would try to house me in a room not close to the construction. I requested more towels during my 1 week stay at approximately 9 Am and did not receive them until approximately 9 Pm after calling 2 more times. The room was sub-par. I would not recommend this hotel to anyone. I love Hilton and they are not up to "Hilton's" standards.

Debbie white

March 22, 2024

Was about to go to bed and stepped on a cockroach. Requested to switch rooms and toilet/bathroom was dirty in new room. Checked out and left. Staff was extremely accommodating, professional and friendly . Hotel is currently undergoing renovations so I can understand some issues to a degree, but overall not up to Hilton Standards.

Bailey holsenbeck

March 22, 2024

I see a lot of negative reviews about this property however I think the staff has done a lot to improve. Stayed there one night with family. - room was freshly renovated - AC was plenty cool (over 105 out) - breakfast was acceptable - staff friendly and check in/out was simple and speedy Book it!

Buzzsaw bernie

March 22, 2024

It is hot everywhere except in the room. The elevators are out of service. No hot breakfast, no cold eggs even, no protein at all for breakfast. Evening reception is only on Wednesdays. Ants and big spiders that walk on thr walls, especially in the bathroom. No hot coffee that's if you find any coffee. No hot water even. The kitchen only has a few items, not even a sponge, dish soap paper towels or cutting board. Everything looks very disgusting old and dirty. The rooms are very small. The TV remote does not work. The pool is full with bees and flies. We have to wait for 3 hours for towels. No phones in the rooms. You have to use your cell, even to call the front desk. This hotel should be closed during this renovation or maybe forever. We have never been to a hotel this horrible.

Carol simpson

March 22, 2024

The staff members were fairly friendly and attentive. A major detail missed when making the reservation online was that the hotel is under renovation. It would have been nice to have known that prior. The room was fairly clean but was musty and damp. The kitchenette recycling bin was disgusting. Our main disappointment with this hotel was the failure to communicate the ongoing renovations.

Vincent yap

March 22, 2024

I'm going to be nice here and give them a four, a very generous four. They are going through remodeling at this time. The room was okay however, I did experience the little sugar ants in the bathroom area. Not a whole lot but still I'd bet if I left a piece of food out, by the next morning there would have been hundreds. I did like the larger than usual refrigerator freezer and the walk-in shower. That was a nice improvement. One of the biggies that I was not happy with was the breakfast. None of it was hot enough. If I ever do stay here again I will probably go out for breakfast. They do have a real nice courtyard and are dog friendly, which is a major plus in my book. The gas grill, assuming it worked, was a good idea. I'm not sure if the swimming pool water is supposed to be greenish in color?? I'm used to swimming in pools that are bluish in color. Just saying...

Jeff chan

March 22, 2024

Do not recommend this hotel. The stove burner was not working, I had no plastic cups for the coffee the ceiling light was not working called front desk to get maintenance to come work on it but maintenance never showed up to top it off we …